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WordPress Maintenance Plans

Customer Portal

Easy to use customer portal with dashboard reporting and support ticket system.

24/7 Monitoring

Complete peace of mind for your website 24/7.

Website Fixes

Get unlimited monthly fixes with our Standard and Business Plan

  • STANDARD PLAN
  • Our proactive ongoing maintenance plan with security, backups and more.

    1 x emergency fix per month

  • $99 + GST per month based on 12 month plan
  • Website Health Check
    Customer Portal Access
    24/7 Support Ticket cover
    Weekly Reporting
    Daily secure off-site backup
    Weekly WordPress Core Update
    Weekly WordPress Plugin Updates
    24/7 Uptime Monitoring
    Daily Security Scan for Malware
    Improve Site Security
    WordPress Theme Updates
  • PROFESSIONAL PLAN
  • Our most popular plan for serious WordPress website owners – 100% total peace of mind.

    UNLIMITED EMERGENCY FIXES

  • $199 + GST per month based on 12 month plan
  • Website Health Check
    Customer Portal Access
    24/7 Support Ticket cover
    Weekly Reporting
    Daily secure off-site backup
    Weekly WordPress Core Update
    Weekly WordPress Plugin Updates
    24/7 Uptime Monitoring
    Daily Security Scan for Malware
    Improve Site Security
    WordPress Theme Updates
    Malware Removal Included

    60 mins per month of websiite improvements or development time

  • BUSINESS PLAN
  • Premium support for our advanced functionality websites.

    UNLIMITED EMERGENCY FIXES

  • $349 + GST per month based on 12 month plan
  • Website Health Check
    Customer Portal Access
    24/7 Support Ticket cover with priority response
    Weekly Reporting
    Daily secure off-site backup
    Weekly WordPress Core Update
    Weekly WordPress Plugin Updates
    24/7 Uptime Monitoring
    Daily Security Scan for Malware
    Improve Site Security
    WordPress Theme Updates
    Malware Removal Included
    Performance Tune-Up – improve the speed your website loads
    Technical SEO Optimisation – improve your sites organic search visibility

    90 mins per month of websiite improvements or development time

How do I get started?

Just let us know! The sign-up process is simple and only takes a few minutes. After signing up you’ll have access to our customer portal where you can immediately begin to request any urgent help or support.

How will it work?

You’ll report your issues, and we’ll respond, via an online ticket system. Having the issue detailed and recorded in writing makes it much easier for both of us.

How often will you apply updates?

Your site will be manually checked once a week and any plugins applied, and core and theme updates run. Your site will then be checked to ensure there are no issues after updates have been applied.

How often will you do backups?

Professional and Business Plan customers will benefit from daily offsite backups of your entire site. We keep 7 days of backups so if in the extreme case we needed to restore your site from an earlier backup we can do so in no time at all.

How will you keep in touch?

Every week once updates have been applied and any regular maintenance carried out, we will send you an email asking you to login to your portal to view your latest dashboard report.

Unlimited Emergency Fixes?

Professional and Business plan customers will receive unlimited emergency fixes. Any fix to your current WordPress site is covered no matter how big or small. This excludes issues with any new development/functionality that has been added.

What if my plan goes over its limit?

If you use all of your inclusive website improvement time (available with Professional and Business Plans) we will notify you. Additional improvement/development time can be requested from your customer portal.

What if I get hacked?

This will be taken care of with high priority and any malware or malicious code will be removed to get your site back up and running. All customer sites are monitored 24/7 and you will be alerted in the event of an issue.

What is the SEO optimisation?

General site-level SEO optimisation is included for Business Plan customers. After sign up an SEO audit will be done which scores your WordPress site. The next step is to work on improving and fixing issues to give you a higher score, making sure your site is in great overall SEO shape.

What are performance enhancements?

Page loading speed optimisation work is included for Business Plan customers, we work to not only optimise your site for faster loading times but continue to monitor and maintain the speed increase for the life of your plan.

Can I raise a support ticket anytime?

Yes, support tickets can we raised anytime 24/7 you have an issue with your WordPress site, We do our best to get your tickets solved within 3-4 hours Critical issues flagged as high priority are looked into within 1-2 hours, usually less.

What if a plugin is no longer support?

If you’re an existing plan customer, we will advise you if a plugin on your site is no longer supported or compatible with the latest version of WordPress. We will advise on a course of action to remedy this as depreciated plugins can be a major security risk.