Easy to use customer portal with dashboard reporting and support ticket system.
Complete peace of mind for your website 24/7.
Get unlimited monthly fixes with our Standard and Business Plan
Just let us know! The sign-up process is simple and only takes a few minutes. After signing up you’ll have access to our customer portal where you can immediately begin to request any urgent help or support.
You’ll report your issues, and we’ll respond, via an online ticket system. Having the issue detailed and recorded in writing makes it much easier for both of us.
Your site will be manually checked once a week and any plugins applied, and core and theme updates run. Your site will then be checked to ensure there are no issues after updates have been applied.
Professional and Business Plan customers will benefit from daily offsite backups of your entire site. We keep 7 days of backups so if in the extreme case we needed to restore your site from an earlier backup we can do so in no time at all.
Every week once updates have been applied and any regular maintenance carried out, we will send you an email asking you to login to your portal to view your latest dashboard report.
Professional and Business plan customers will receive unlimited emergency fixes. Any fix to your current WordPress site is covered no matter how big or small. This excludes issues with any new development/functionality that has been added.
If you use all of your inclusive website improvement time (available with Professional and Business Plans) we will notify you. Additional improvement/development time can be requested from your customer portal.
This will be taken care of with high priority and any malware or malicious code will be removed to get your site back up and running. All customer sites are monitored 24/7 and you will be alerted in the event of an issue.
General site-level SEO optimisation is included for Business Plan customers. After sign up an SEO audit will be done which scores your WordPress site. The next step is to work on improving and fixing issues to give you a higher score, making sure your site is in great overall SEO shape.
Page loading speed optimisation work is included for Business Plan customers, we work to not only optimise your site for faster loading times but continue to monitor and maintain the speed increase for the life of your plan.
Yes, support tickets can we raised anytime 24/7 you have an issue with your WordPress site, We do our best to get your tickets solved within 3-4 hours Critical issues flagged as high priority are looked into within 1-2 hours, usually less.
If you’re an existing plan customer, we will advise you if a plugin on your site is no longer supported or compatible with the latest version of WordPress. We will advise on a course of action to remedy this as depreciated plugins can be a major security risk.
